Return & Exchange Promise

Any questions? Get in touch

We're here to help you get the most out of your product. If you have any questions or you’d like help with set up, get in touch. Our staff know their stuff so that you don’t need to.

Changed your mind? Never mind

With our 14-day money-back policy if you change your mind within 14 days just return the product to us in an ‘original' condition (unused and sealed), including all packaging, instructions and accessories with proof of purchase and we'll give you an exchange or refund.

How to return a product

Online purchase: Pop into, Gadget Station, 280 Main Street.
Store purchase: Pop into, Gadget Station, 280 Main Street.

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.

Excluded from our 14-day money-back policy

We're sure you'll understand but there are some products we can't offer returns on due to their nature.

  • Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.
  • If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.
  • The seal has been broken on any DVD’s, CD’s or software including games.
  • Gift Cards.
  • Products with recordable Memory (including radio controlled aircraft, journey recorders & storage devices) that have been opened used or had their seals broken.
  • Contracted services such as installation or subscriptions where the service has been activated or installation completed.
  • Digital downloads – we also can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game.
  • Assembled and/or special order and/or altered products.

 The 14-day money back guarantee is separate and in addition to any of the Consumer’s legal rights.

Faulty product? We’ve got it covered

We do our best to make sure everything works perfectly, but if it doesn’t we are here to help and can find the best solution to your problem. Mostly all of our products are covered by our 1-year product warranty as a minimum. This means that if there’s any problems in the first 12 months (or within any extended warranty period) due to no fault of your own we’ll contact the manufacturer to get it fixed, exchange it or failing that offer a refund. Duration of any such requests are down to individual manufacturers and as per their warranty terms. Your original receipt acts as your warranty so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, misuse, normal wear and tear, where the fault cannot be proven, or where a product has been altered.

Your receipt will indicate where a product is covered by shorter warranty period. In such cases, same terms apply, however for a shorter period of time.

If your product has a problem

Online purchase: Pop into, Gadget Station, 280 Main Street.
Store purchase: Pop into, Gadget Station, 280 Main Street.

Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed. If we verify a manufacturer’s fault we will repair or replace (where we are unable to offer a repair of replacement we will issue a refund) as per manufacturer terms. If we are unable to verify the fault, goods will need to be sent to manufacturer to they can confirm or deny the fault. Duration of any such requests are down to individual manufacturers and as per their warranty terms. If the fault is not a manufacturer’s fault we offer a chargeable repair service.

Any claim for Goods or the defective parts should be returned together with proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.

In case of return of storage products or where a device can hold information on internal storage, the customer is responsible to back-up and erase such data before handing over the device to us. We cannot accept responsibility of any loss of data.

 

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